Patricia C. Williams, MS, CHE
GHSN President and Founder
Ms. Williams brings to GHSN a passion for making a positive and sustainable impact in the communities we serve by designing and implementing processes that focus on quality, efficiency, and service and then, consistently and intentionally training staff in a culture of service excellence. Born in Asia and raised in ten countries, Ms. Williams brings a diverse and personal perspective to the improvement of healthcare services around the world. Eighteen of her 26 years of experience were spent overseeing the operations of the international division of one of the largest health systems in the United States, with more than 40 hospitals, 45,000 employees, and more than 3 billion dollars in revenue. In 2008, Ms. Williams founded Global Health Services Network with the intent of supporting private and public healthcare systems in improving health outcomes of global communities.
Ms. Williams’ experience includes international work in both the private and public sector in more than 27 countries and she has been responsible for both conducting and overseeing the implementation of numerous projects. She has worked on the Development of National Mental Health Services, Federated States of Micronesia where she served as project manager for a U.S. Public Health Service initiative to develop and implement a national mental health plan in all four states over a four year period. She has served as project manager for design support, equipment planning and procurement, coordination with construction services, and investor relations and organizational planning including development of hospital departmental organizational structures and staffing for the Organizational Development of 300-bed hospital, Guadalajara, Mexico. She has led and participated in feasibility studies in Malaysia, Mexico, Vietnam, Bangladesh, Kenya, Sri Lanka, Guam, the United Arab Emirates, Nigeria, among others as well as leading and participating in operational assessments in Malaysia, Argentina, and Kenya. She has led the development of a learning organization and system structure for the Ministry of Health of the Commonwealth of the Bahamas by working with three hospitals to establish the operational structure, human resource plan, and communication plan for the Public Hospitals Authority. Ms. Williams has led the planning effort for a women and children’s hospital in Abu Dhabi, including the medical staff planning, human resource planning, definition of services, and support of conceptual, functional, and space plan. Ms. Williams has also led the hospital management, project management and nurse training institute initiative for a 310-bed hospital in Bangladesh, including supporting financing efforts, development of business plan, equipment procurement, staff planning and organizational design and led the US Public Health sponsored Biomedical Engineering and Resource Management initiative for Pacific Islands, including 5 pacific jurisdictions, to establish infrastructure and provide training for the planning, procurement and commissioning of equipment at local hospitals. Ms. Williams managed the Section 177 Health Plan providing care to a population of 14,000 individuals affected by U.S. nuclear testing in the 1950s.
Ms. Williams received her Masters of Science in Health Care Administration from Des Moines University, her Bachelor of Science in Biology from Ashland University, and her Bachelor of Science in Public Communication from Ashland University. She is an active member in multiple professional organizations, including the American College of Hospital Executives, the Michigan Healthcare Executive Group and Associates, the American Association for World Health, the Asian Pacific American Chamber of Commerce, and the Michigan Hispanic Chamber of Commerce. She presents multiple times a year both domestically and internationally on topics such as patient experience, international hospital design, and international healthcare. Ms. Williams currently serves on the Advisory Board of Danat Al Emarat Hospital in Abu Dhabi and on the Board of Trustees of a pediatric palliative care and hospice organization in the United States. She is also multi-lingual.
Joyce Durham, RN, AIA
GHSN Executive Vice President and Senior Partner
As a registered nurse and registered architect, Ms. Joyce Durham brings a unique background of both clinical and architectural expertise to her clientele and projects. As would be expected, Ms. Durham focuses her professional practice on developing operationally efficient systems for the delivery of health care in the optimal configuration of space. During her over 25-year career in consulting, Ms. Durham has directed the development of numerous operational analyses, facility master plans, and detailed functional and space planning engagements. Ms. Durham has extensive experience helping to develop lean hospitals and healthcare systems, consulting on existing or new hospital and healthcare systems, and creating full report briefs with recommendations and plans of action. She has particular expertise in inpatient facility design and key clinical areas, including emergency department, surgical suite, imaging and obstetric departments. To Ms. Durham, a successful project challenges the status quo, integrates innovative operational concepts, and maximizes the use of space. With every project, her goal is to create a safe, efficient space that provides a high level of satisfaction to patients, their families and staff.
Ms. Durham has extensive experience with major healthcare projects internationally, including a medical campus development in central Vietnam, a medical city in central Vietnam, a 350-bed rehabilitation hospital in China, a conceptual, functional, and space program for a women and children’s hospital in the United Arab Emirates, a 300-bed hospital in Bangladesh, a 150-bed hospital in Nigeria, and a major public hospital in Chile. Additionally, Ms. Durham has worked on many projects within the US, including Stanford Hospital & Clinics in Palo Alto, California, New York Presbyterian Healthcare in New York City, New York, and Tampa General Hospital, in Tampa, Florida.
Ms. Durham has a Masters in Architecture from the University of Michigan, a Bachelors in Architecture from the University of Michigan, and a Bachelor of Science in Nursing from the University of Michigan. She is a member of the American Institute of Architects, a founding member of the Nursing Institute for Healthcare Design (NIHD) and current Board member, a Sigma Theta Tau National Honor Society of Nursing member. She is a registered nurse and architect in Michigan and has received her Evidence-Based Design Accreditation and Certification (EDAC). Ms. Durham also enjoys presenting and publishing on both the national and international level. Most recently, she has presented on lean prototypes in healthcare design, critical care units, improving quality and efficiency in hospital design, creative reuse of hospital and clinic spaces.